Accessibility Statement

Sauder Returns

Sauder Return Policy

All sales are final (no returns, no refunds) on select furniture items purchased on or after 10/26/2022, including Cat Orb, Cat Silo, Cat Shelf (2 Pack), Cat Side Table, Cat Pyramid, Cat Tower, Litter Box Bench. This does not include Farmhouse Credenza, Storage Cabinet, Coastal Credenza. We do not accept returns on open-box furniture (including concealer furniture items). While we try to remain flexible as a company, once a piece of furniture has been built or its package opened, we are unable to take it back. If you would like to return your eligible Sauder furniture, please contact Whisker Customer Experience to arrange a return within ninety (90) days of receipt for refund consideration. Merchandise can only be returned in new, unopened, and unassembled condition and in the original product packaging as received. All paperwork should be included with your return to ensure a prompt and accurate credit. Purchaser is responsible for the cost of return shipment.

Upon inspection and refund approval, the credit card and card number used to purchase your merchandise will be credited within 7-10 business days.

1. To return Sauder furniture, you must obtain an RMA (Return Merchandise Authorization) number. We do not accept responsibility for return shipments without an RMA number. To request one, contact us at 1-877-250-7729 or support@Litterbox.com.

2. You are responsible for return shipping costs on Sauder furniture, which are typically $60-$120 in the contiguous U.S. We can provide a return shipping label via FedEx and deduct the shipping cost from your refund. Please note, return shipments outside the contiguous 48 states may incur additional shipping costs.

1-Year Limited Warranty

1. Sauder Woodworking Co. (Sauder®) provides limited warranty coverage to the original purchaser of this product for a period of one year from the date of purchase against defects in materials or workmanship of Sauder furniture components. As used in this Warranty, “defect” means imperfections in components which substantially impair the utility of the product. This Warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

2. There is no warranty coverage for defects or conditions that result from the failure to follow product assembly instructions, information or warnings, misuse or abuse, intentional damage, fire, flood, alteration or modification of the product, or use of the product in a manner inconsistent with its intended use, nor any condition resulting from incorrect or inadequate maintenance, cleaning, or care. There is also no warranty coverage for rented products or any products purchased “used” or “as is”, at a distress or going-out-of business sale, or from a liquidator.

3. As the exclusive remedy under this Warranty, Sauder will (at its sole option) repair, replace or refund the value of any defective furniture component. Sauder may require independent confirmation of the claimed defect and proof of purchase. Replacement parts will be warranted for only the remaining period of the original Warranty. SAUDER SHALL HAVE NO LIABILITY for ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND and all such damages are EXCLUDED FROM THIS WARRANTY, such as loss of use, disassembly, transportation, labor or damage to property on or near the product. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

4. This Warranty applies only to warranted defects that first arise and are reported to Sauder within the warranty coverage period. The Warranty cannot be transferred to subsequent owners or users of the product, and it shall be immediately void in the event the product is resold, transferred, leased or rented to any third party or person other than the original purchaser.

5. THERE ARE NO OTHER WARRANTIES APPLICABLE TO THIS PRODUCT. Under the laws of certain states, there may be no implied warranties from Sauder and all implied warranties, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE are disclaimed where allowed by law. TO THE EXTENT ANY IMPLIED WARRANTIES ARE APPLICABLE, ANY IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THIS EXPRESS WARRANTY or the minimum period allowed by law, whichever is shorter. Some states do not allow limitations on how long an implied Warranty lasts, so the above limitation may not apply to you.

6. For Warranty inquiries or claims, please visit our website www.sauder.com. You can also contact Sauder at 1.800.523.3987. Sauder may require Warranty claims to be submitted in writing to: Sauder Woodworking Co., 502 Middle Street, Archbold, OH 43502 USA. Please include your sales receipt or other proof of purchase and a specific description of the product defect.